Client Experience
Organic growth is a natural byproduct of delivering referral-worthy service.
Few marketing tactics are more powerful than word-of-mouth, but if you want clients to rave about your company, its service must be exceptional. That starts by working with your team to document what you’re currently doing and identifying areas for improvement.
Golden Strategy will help you design an ideal client experience map, which includes:
Current process documentation from intake to recurring touchpoints
Standard operating procedures to set internal service expectations
Team scripting, communications training and templated messages to standardize quality of experience
Recommendations to improve client experience, including automated marketing and ways to reinforce brand strategy through service
Elevated client onboarding materials, including a client-facing experience map to outline the journey of working together
A referral strategy to capitalize on clients’ positive experience
For most businesses, the way you serve existing clients is the key to accelerating organic growth. Unfortunately, it’s common to focus more on getting new clients in the door than on cultivating a referral-worthy experience from those you already have. Golden Strategy can help you become a company worth referring.
Let’s start elevating your client experience.
Let’s connect to discuss the details.
